StarOne SoftCraft

Committed to Excellence through Innovation

FAQ


You may find the quickest solution to your query or problem by checking our list of frequently asked questions:


  1. Click in  Login link  and then click on Register Link given at the bottom.
  2. Fill in requisite details, Your Name, email ( this shall be used as your login User name and for your activation of your account) and contact details
  3. Upon successful entry You will see following notification
  4. Open you email and click on the Account Activation link Link sent in the your email
  5. After you have activated your account, you shall be able to enter your computer ID and obtain immidiately the Activation  Key for all your Computers on which you have installed the KPStarOne Software. These Activation key records shall always be available to you, when you login to the website.

Please Clear File Cache in your browser settings PRIOR TO  DOWNLOADING.
You should be able to download latest file after deleting File CACHE.

No, You don't need to Uninstall older version. Installing new version of software in the same directory  creates a back-up of Existing Saved Charts and facilitates existing Saved Charts to remain available to You.

For New Users - The Computer ID is displayed in the Textbox, when you start the program.

For Existing/ Old Registered Users - To know the Computer ID or Product ID, click on 'About Developer' sub-menu under  'Help' menu. You will find the same at the bottom of the frame.

You may have other Astrology software with conflicting Path. You may download KPStarOne Version 6.7.29 or above and install again without Uninstall.

No, Presently it runs on Winwows platform only. Work on other platform is underway and by April 2020 the same are scheduled.

If your hard disk has not been formatted and the directory in which KPStarOne was installed has not been deleted then You can retrtrieve your old records.

Install latest version of software in new directory. Look for 'backup' folder in old installation of KPStarOne folder. Copy last saved backup file in the new directory's 'backup' sub-folder.

Run kpstarOne, Click on Menu  Charts → Retrieve/ Add charts from Back-up   

For retrieving data in same version of software you may use  Charts → Quick Retrieve from Back-up charts

 

You should use the Recommended Resolution(maximum)  as displayed in your display settings. Please, set your PC accordingly.

 The minimum recommended resolution for this software is 1366x768.  

There is a link for 'Forgot Password' on you login screen.

 or use link given here: https://kpstarone.com/index.php?vaction=forgotpass

The earlier Express Registration (thru KPStarOne software) has been discontinued and it is to be done thru website only.

You need to create your login account and obtain Activation Key(if and when required) thru www.KPStarOne.com website
 

Question: 

While installing this latest version, following message is flashed.

"An error occurred while trying to replace the existing file: Delete file failed: Code 5  Access is denied"

It appears that you are running KPStarone/ other program in the background while trying to install New software. Please close all existing programs before installing new version.

You may have to disable your anti-virus to resolve the issue  for now and allow it to be downloaded by windows.

Let us assure you there is no Virus or malware in the software as we already have Mcafee installed on the system on which it is developed. However, if I have to remove these warnings,  I will have to pay SSL agencies for validation/ certification of software on an annual basis, a hefty sum.  Being Free software, we are not in position to do it right now, but for any paid version, it shall be done.

Recently, Some Users had reported a Virus/ Trojan alert by Windows Defender in Windows 10. The matter was taken up with Microsoft, who have confirmed that it was incorrect detection. They have now removed the false detection and advised to update the Windows Defender definition.

Let us once again assure you that there is no virus in the software.

The Microsoft Team has advised is as follows for user still facing issues:

Please follow the steps below to clear cached detection and obtain the latest malware definitions.

1. Open command prompt as administrator and change directory to c:Program FilesWindows Defender

2. Run “MpCmdRun.exe -removedefinitions -dynamicsignatures”

3. Run "MpCmdRun.exe -SignatureUpdate"

The confirmation about Incorrect detection, received from the Microsoft Analysis team are furnished below. The users having any anti-virus like McAfee etc., then you will not get any such message.

'========== Messages from Microsoft  ================================

Submission details 

mpsupportfiles.cab

Submission ID: cff91af6-ad59-45fe-94ac-0f30a3955585

Status: Completed

Submitted by: amitxxxx@xxx.com

Submitted: Aug 19, 2020 2:17:23 PM

User Opinion: Incorrect detection

Analyst comments:

We have analyzed the logs, as per logs, file path : C:UsersDeepakDownloadsKPSetup67323 (1).exe->(inno#000000) SHA1:4877be946857f680017017631629cd4ca0995214 is getting detected .We have removed the detection.

Please follow the steps below to clear cached detection and obtain the latest malware definitions.

1. Open command prompt as administrator and change directory to c:Program FilesWindows Defender

2. Run “MpCmdRun.exe -removedefinitions -dynamicsignatures”

3. Run "MpCmdRun.exe -SignatureUpdate"

 

Alternatively, the latest definition is available for download here: https://www.microsoft.com/en-us/wdsi/definitions Thank you for contacting Microsoft.

Click here for more information

 

'============ End of 2nd  Message =================================

Submission details

kpstarone.exe

Submission ID: 003ef867-e0cd-4bc4-bf03-acc7d41ebfdb

Status: Completed

Submitted by: amitxxxx@xxxx.com

Submitted: Aug 14, 2020 6:22:16 PM

User Opinion: Incorrect detection

Analyst comments:

The file is not malware and we cannot reproduce any detection on the file. If detection is still observed, please follow the steps below to capture support log files from the system reporting detection.

On Windows 10, from elevated command prompt, change to directory "%programfiles%windows defender" and execute mpcmdrun.exe with option GetFiles: cd "%programfiles%windows defender"

mpcmdrun.exe -GetFiles

On Windows 7, from elevated command prompt, change to directory "%programfiles%microsoft security client" and execute mpcmdrun.exe with option GetFiles: cd "%programfiles%microsoft security client"

mpcmdrun.exe -GetFiles

All created log files will be compressed into MPSupportFiles.cab. Please send us the detected file and MPSupportFiles.cab via our web portal https://aka.ms/wdsi (select Submissions/Submit a file). We will continue the investigation once we receive the support log files. Thank you for contacting Microsoft.

Click here for more information

'============ End of 1st Message =================================

 

Please do not UNINSTALL your previous Version and install KPStarOne in the same Directory.


If you still have any further queres you can contact us.